Lockdown Info

Lockdown Information

We will be closed for browsing for the duration of the lockdown, but you can still buy all of our lovely products from us!

Click and Collect

We will be providing a click and collect service for orders which are paid for by phone or in our online shop.

If you’ve ordered goods for collection please wait for us to notify you that they are ready before coming to collect them.

We are unable to accept any payment at the door.

If you want to order any additional products please do so by phone or from our online shop. – we will be unable to accept any orders at the door.

Once we’ve notified you that your order is ready, you can collect it during our opening hours or by an agreed appointment slot:

Monday-Sunday 10am-1pm (until 2nd December)

If you are one of our Maison Berger loyalty customers your points will be added to your card.

Delivery

We will be providing a delivery service for local customers within 10 miles of TN13 1LL unable to come into town to collect from our shop. This service is free if your order value is over £20.

 

We aim to get local deliveries to you within 1 to 3 days of order.

If you find that you’ll not be at home for the delivery or will be unable to answer the door, please put a waterproof container on your doorstep for us to leave your order in.

Posting

Orders are posted 2nd class and delivery takes on average 3-5 working days. Please wait 7 days before contacting us if you’ve not received your order.

Returns Policy

We are happy to refund unwanted items ordered from our online shop on presentation of a valid receipt or dispatch note, provided they are returned within 28 days of purchase and in pristine condition.

For products bought in person from our physical shop, we are happy to offer an exchange or credit note if the book is returned in pristine condition within 28 days of purchase.