CORONAVIRUS INFORMATION for our customers
We understand that this is a time of great uncertainty and want you all to know that we are constantly monitoring guidelines provided by the UK Government and Public Health England so that we continue to react in an informed, thoughtful and appropriate manner.
We’re a small business built on thoughtfulness and our team has been working round the clock to do the right thing for our people, business and customers, through these challenging times.
FREQUENTLY ASKED QUESTIONS
Can I still place orders with Vintage Attic Sevenoaks?
Absolutely. We have never needed your support more than now, so every order will make a huge difference.
How will you protect customers and your team at this time?
Our people are our number one asset so the health and safety of our customers and team is our number one priority. We are actively monitoring the fast-moving changes in the UK and worldwide, and are doing everything we can to help prevent the spread of infection, in accordance with the preventative guidance from Public Health England
What is Vintage Attic Sevenoaks doing to ensure that Coronavirus is not spread via the product you selling?
There is no evidence at this current time to show that the Coronavirus can be spread via products. Although we are taking seriously good hygiene measures, such as regular hand washing and the wearing of gloves.
Will my package still be delivered in time?
The delivery companies we work with, such as Royal Mail, are doing all they can to meet delivery dates, although they are running slower at the moment, due to staff shortages and increased demand on the services.
We ask for your understanding and patience at this unprecedented time - and know that by doing so you are truly supporting a small creative business.
What is the returns policy? How can I return an order if I am unable to do so due to self-isolation?
We are aware how tough this situation is both for small businesses, and the rest of the world in general, and will keep doing all we can to help. Thank you for your continued support.